Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent - Internship
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
This internship supports the front office team by welcoming guests, handling check-in and check-out, responding to enquiries, assisting with reservations and billing, and coordinating with housekeeping and other departments. Candidates should be studying hospitality or a related subject, communicate confidently in English, present a professional and friendly manner, and be comfortable using basic computer systems. Thai language skills and previous hotel or customer-service experience are helpful but may not be essential. The successful intern is expected to be punctual, flexible with shifts, attentive to detail, calm when solving guest concerns, and committed to delivering warm, efficient service in a busy resort environment.
Can I work in Phuket?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Non-B visa and an online work permit; employers need 4 Thai staff per foreigner.
Watch for: Massage, beauty and guiding jobs are reserved for Thais.
Official source: Board of Investment One Stop Service: visas and work permits. Checked October 2026.
What the job usually comes with in Phuket
Usual for Phuket, varies by employer. Checked October 2026.
| Housing | Dorms at some resorts; an allowance for senior staff |
|---|---|
| Meals | Staff canteen |
| Flights | Senior packages only |
| Service charge | Shared evenly; 5-star high season THB 30,000 to 40,000 a month, about half in low season |
| Contract | 1 to 2 years; probation often 119 days |
| Leave | 6 days |
| Income tax | 0% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Phuket
Who can work there by passport, what a job usually includes, and island life.
About Splash Beach Resort Phuket
Splash Beach Resort Phuket is a large beachfront resort located on Mai Khao Beach in northern Phuket, close to Phuket International Airport. The property combines hotel accommodation, holiday residences, restaurants, meeting facilities, pools and family-oriented leisure attractions, including Splash Jungle Water Park. It serves international holidaymakers, families, groups and business guests, creating a varied hospitality environment for interns and employees. The resort operates within Phuket’s competitive tourism market, where guest service, teamwork and cross-cultural communication are important. Depending on the employment arrangement, hospitality operations may be managed or supported through Accor-related systems and standards. Staff can gain practical experience in front office operations, resort guest relations and coordination between multiple departments.