Guest Service Agent - Internship

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This internship supports the front office team by welcoming guests, handling check-in and check-out, responding to enquiries, assisting with reservations and billing, and coordinating with housekeeping and other departments. Candidates should be studying hospitality or a related subject, communicate confidently in English, present a professional and friendly manner, and be comfortable using basic computer systems. Thai language skills and previous hotel or customer-service experience are helpful but may not be essential. The successful intern is expected to be punctual, flexible with shifts, attentive to detail, calm when solving guest concerns, and committed to delivering warm, efficient service in a busy resort environment.

About the employer

Splash Beach Resort Phuket is a large beachfront resort located on Mai Khao Beach in northern Phuket, close to Phuket International Airport. The property combines hotel accommodation, holiday residences, restaurants, meeting facilities, pools and family-oriented leisure attractions, including Splash Jungle Water Park. It serves international holidaymakers, families, groups and business guests, creating a varied hospitality environment for interns and employees. The resort operates within Phuket’s competitive tourism market, where guest service, teamwork and cross-cultural communication are important. Depending on the employment arrangement, hospitality operations may be managed or supported through Accor-related systems and standards. Staff can gain practical experience in front office operations, resort guest relations and coordination between multiple departments.