Front Office Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Supervisor oversees daily reception operations, supports check-in and check-out, handles guest requests and complaints, coordinates with housekeeping and other departments, and helps maintain service standards. Candidates should have previous front office or hotel supervisory experience, strong English communication skills, professional presentation, and good knowledge of hotel systems such as Opera PMS. Arabic or additional languages may be advantageous. The role requires leadership, problem-solving, attention to detail, and the ability to work rotating shifts, weekends, and public holidays. The successful candidate is expected to coach front desk colleagues, maintain accurate records, protect guest confidentiality, and deliver a welcoming, efficient experience consistent with Swissôtel and Accor standards.

About the employer

Swissôtel Al Murooj Dubai is an upscale hotel in the heart of Dubai, close to Dubai Mall, Burj Khalifa, and major business and leisure attractions. The property offers guest rooms, suites, dining venues, meeting facilities, leisure amenities, and services for both international visitors and corporate travelers. It operates under the Swissôtel brand, part of Accor, a global hospitality group with hotels and resorts across many countries. Swissôtel is associated with Swiss-inspired hospitality, wellbeing, efficiency, and thoughtful guest service. Employees typically work in a multicultural environment and follow structured operational, safety, and service procedures. The hotel provides opportunities in front office, food and beverage, housekeeping, engineering, sales, finance, and other hospitality functions, with career development supported through Accor’s broader international network.