The Reservation Agent manages room bookings, amendments, cancellations and guest enquiries through telephone, email and reservation systems. Candidates should have hotel reservations or front-office experience, strong English communication skills, good computer knowledge and familiarity with Opera or another property-management system. Knowledge of additional languages and experience with Accor systems are advantageous. The role requires accuracy, prompt responses, professional telephone etiquette and the ability to explain rates, packages, availability and hotel facilities clearly. The successful candidate is expected to protect guest information, follow revenue and payment procedures, coordinate closely with Front Office and Sales, and deliver friendly, efficient service while meeting booking and conversion targets.
The Creekside Hotel Dubai, an Accor hotel, is positioned as a hospitality property serving business and leisure travellers in Dubai. As part of Accor’s international hotel network, it is expected to operate with structured brand standards covering guest service, reservations, housekeeping, food and beverage, safety and commercial performance. The hotel’s location in Dubai places it within a highly competitive market with strong demand from tourism, events, corporate travel and airport-related business. Employees typically work in a multicultural environment and interact with guests from around the world. Accor properties generally provide opportunities to develop hotel operations experience, use international systems and progress across departments or to other hotels within the group. Exact facilities, opening details, benefits and operating conditions may vary according to the property’s current business plan and the employment contract.
The United Arab Emirates is not an island, but it is a popular relocation destination on the Arabian Peninsula, especially for hospitality professionals. Dubai offers frequent opportunities in hotels, restaurants, tourism, events and luxury retail, while Abu Dhabi and Ras Al Khaimah also have expanding resort markets. The culture combines Emirati traditions with a large international community; modest dress and respectful behaviour are expected in public and workplaces. Lifestyle options include beaches, shopping, dining, desert activities and a busy social scene, although summer temperatures are extremely high. Employers normally sponsor a work visa, residence permit, medical examination and Emirates ID for eligible employees. Confirm whether accommodation, transport, meals, insurance and service charge are included before accepting an offer. Candidates should budget for deposits, initial living costs and document attestation, and should never pay recruitment or visa fees to an unverified agency.
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