Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations, supports department heads, handles guest concerns, coordinates responses to operational issues, and helps maintain high standards of service and safety. The role typically requires hotel or hospitality management experience, strong knowledge of front-office and resort operations, excellent communication skills, sound judgment, and confidence leading multicultural teams. Candidates should be guest-focused, well organised, flexible with shifts, and able to remain calm under pressure. Previous experience in a luxury or large resort environment is preferred, along with good English communication and familiarity with hotel systems. Additional languages and experience with the Rixos or Accor service culture would be advantageous.

About the employer

Rixos Bab Al Bahr is a large all-inclusive resort in Ras Al Khaimah, United Arab Emirates, operated under the Rixos brand within Accor. Located on Al Marjan Island, the resort offers a broad range of guest facilities, including restaurants, bars, pools, entertainment, wellness services, family activities and beachfront leisure. Rixos is known for its all-inclusive hospitality concept, lively atmosphere and emphasis on guest experiences. As part of Accor, the resort benefits from an international hospitality network, structured training and global career opportunities. Employees work with guests and colleagues from many countries, making adaptability, teamwork and strong service standards especially important. The property suits hospitality professionals who enjoy a busy resort environment and are comfortable working across departments and shifts.

Working in United Arab Emirates

Although the UAE is not an island, Ras Al Khaimah offers a coastal resort lifestyle, especially around Al Marjan Island. Hospitality, tourism, food and beverage, engineering, housekeeping, wellness and guest-services roles are common, with opportunities at international hotels and resorts. UAE culture combines Arab traditions, Islamic values and a highly international workforce; respectful dress and behaviour are expected in public places. Lifestyle options include beaches, desert excursions, shopping, water sports and mountain trips, while summer temperatures are extremely hot. Employers commonly sponsor work visas, residence permits and medical checks for overseas hires. Confirm whether the package includes accommodation, meals, transport, insurance, flights and gratuity before accepting an offer. Employees should not work on a tourist visa, and passport and visa documentation must be handled through official employer or government channels. Ras Al Khaimah is generally quieter and less expensive than Dubai, though public transport is more limited.