The IT Operations & Support Engineer will maintain and support mainframe technologies, monitor system performance, resolve incidents, and help ensure reliable 24/7 technology services. Requirements typically include a degree or diploma in information technology, computer science, or a related field; practical experience with mainframe operations; and knowledge of technologies such as z/OS, COBOL, JCL, CICS, DB2, or enterprise scheduling tools. The successful candidate should have strong troubleshooting, communication, documentation, and problem-solving skills, be comfortable working in shifts, and follow strict security, change-management, and service-level procedures. Experience in airline or large enterprise environments would be advantageous.
Emirates is one of the world's largest international airlines and the flagship carrier of the United Arab Emirates. Headquartered in Dubai, the airline operates an extensive global network and is known for its modern fleet, premium onboard service, and strong international brand. Emirates is part of the Emirates Group, which includes aviation, airport services, catering, travel, and related businesses. Its technology teams support highly complex systems covering flight operations, reservations, finance, customer services, cargo, and corporate functions. Employees work in a multicultural environment with opportunities to contribute to large-scale digital and operational projects. The company commonly provides competitive tax-free compensation, medical coverage, annual leave, travel benefits, and relocation support, although the exact package depends on the position, grade, and employment terms.
The United Arab Emirates is a federation of seven emirates, rather than an island, with Dubai and Abu Dhabi serving as major employment hubs. Opportunities are strong in aviation, technology, finance, logistics, tourism, engineering, and professional services. The culture combines Emirati traditions with a highly international workforce; modest dress and respect for local customs are expected. The lifestyle offers modern housing, excellent infrastructure, shopping, beaches, restaurants, and extensive air connections, although summers are extremely hot and living costs can be high. Most expatriates require employer-sponsored residence and work visas, with the company generally arranging medical checks, Emirates ID processing, and permits. Relocating employees should review housing, school fees, insurance, transport, and contract benefits carefully. Dubai is diverse and fast-paced, while Abu Dhabi is generally quieter and more residential.
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