The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining service standards, supporting outlet performance and ensuring a positive guest experience. Requirements typically include a diploma or degree in hospitality, food and beverage management or a related field, along with several years of supervisory or managerial experience in a quality hotel or restaurant. Strong leadership, communication and problem-solving skills are expected, as well as knowledge of food safety, hygiene, budgeting and staff scheduling. The successful candidate should be guest-focused, confident managing multicultural teams, comfortable working shifts and able to maintain high standards during busy periods.
Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other markets. The group is known for warm Asian hospitality, premium accommodation, extensive dining options, wellness facilities and conference services. Shangri-La properties generally place strong emphasis on personalized guest service, operational quality, employee development and cultural sensitivity. In Malaysia, the company operates established luxury hotels and resorts in destinations such as Kuala Lumpur, Penang and Kota Kinabalu. Working for Shangri-La can provide exposure to international hospitality standards, structured training and opportunities to progress across food and beverage, rooms and wider hotel operations.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca and other resort destinations. Jobs are available in hotels, restaurants, tourism, wellness, events and marine activities, with stronger seasonal demand in island resorts. The culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, and English is commonly used in tourism workplaces. Lifestyle ranges from busy city living to relaxed beach communities, with generally affordable food and transport outside central Kuala Lumpur. Foreign employees normally need an employment pass sponsored by the hiring company; working before approval is not permitted. Employers usually handle much of the application process, while candidates should verify qualifications, contract terms, accommodation and medical requirements before relocating. Penang and Langkawi offer island living, while Sabah provides a more tropical resort environment.
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