The Information Technology Manager oversees the hotel’s technology operations, including networks, systems, hardware, cybersecurity, telecommunications, and support for colleagues and guests. Candidates typically need a degree or diploma in Information Technology, Computer Science, or a related field, along with several years of IT experience, preferably in a hotel or other service environment. Experience with hotel management systems, point-of-sale platforms, server administration, data protection, and vendor coordination is valuable. The role requires strong troubleshooting, communication, leadership, budgeting, and project-management skills. The successful candidate is expected to maintain reliable and secure systems, respond promptly to technical issues, support digital projects, train users, and ensure technology standards align with Shangri-La policies.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and other properties across Asia, the Middle East, Europe, North America, and beyond. Its portfolio includes the Shangri-La, JEN, and Traders brands, together with residences and related hospitality businesses. The company is known for warm Asian-inspired service, premium accommodation, dining, wellness facilities, and destination experiences. In the Philippines, Shangri-La operates established properties in locations such as Makati, Bonifacio Global City, Cebu, and Boracay. The group employs people across hotel operations, culinary services, engineering, finance, sales, guest relations, and information technology. Employees generally work in a structured international environment where service quality, teamwork, professionalism, data security, and continuous improvement are important.
The Philippines offers IT opportunities in Manila, Cebu, Clark, Davao, and resort destinations including Boracay and Palawan. Hotel technology professionals may find roles with international resorts, business hotels, outsourcing firms, banks, and technology companies. Filipino culture is welcoming, family-oriented, and community-minded, with English widely used in workplaces. Lifestyle ranges from busy city living and strong food and nightlife scenes to relaxed coastal life, diving, hiking, and island travel. Costs are generally lower than in many Western countries, although Manila and major resort areas are more expensive. Foreign employees normally need an employer-sponsored Alien Employment Permit and a work visa, commonly a 9(g) pre-arranged employee visa; working on a tourist visa is not permitted. Employers usually guide applicants through immigration paperwork. Research local healthcare, housing, transport, taxation, and typhoon conditions before relocating, and confirm benefits and relocation support in the employment offer.
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