Training Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Training Supervisor supports the planning, delivery, and evaluation of employee training programs at Shangri-La. Typical requirements include a degree or diploma in hospitality, human resources, education, or a related field, along with relevant hotel or training experience. Strong communication, presentation, organization, and coaching skills are expected. The successful candidate should be comfortable coordinating learning activities, maintaining training records, assessing employee performance, and working with department heads to identify development needs. A professional attitude, confidence in dealing with colleagues at all levels, and familiarity with hospitality standards are important. Experience with learning management systems and knowledge of Philippine labor or hospitality practices may be advantageous.

About the employer

Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. The brand is known for warm Asian hospitality, high service standards, and properties ranging from urban luxury hotels to island resorts. In the Philippines, Shangri-La operates well-known establishments including Shangri-La The Fort, Manila, Edsa Shangri-La, Manila, and Shangri-La Mactan, Cebu Resort & Spa. The company places strong emphasis on guest satisfaction, employee development, cultural awareness, and operational excellence. A Training Supervisor typically works with multiple hotel departments to strengthen service skills, support onboarding, coordinate compliance training, and encourage continuous professional growth. Benefits may include staff meals, uniforms, insurance, discounts, and career opportunities, depending on the property and employment package.