The Service Manager – F&B is expected to oversee daily restaurant, bar, banquet, and room-service operations while maintaining Shangri-La’s service standards. Candidates should have several years of food and beverage experience, ideally in an upscale hotel or resort, with proven supervisory or managerial responsibility. Strong leadership, guest-recovery, communication, scheduling, and problem-solving skills are essential. The role requires close coordination with kitchen, housekeeping, front office, and events teams. Candidates should be service-focused, commercially aware, well presented, comfortable working shifts, and able to train and motivate multicultural teams. Fluency in English is normally required; additional languages and relevant hospitality qualifications would be advantageous.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and properties across Asia, the Middle East, Europe, North America, and Africa. The company is known for warm Asian hospitality, high service standards, and premium accommodation, dining, wellness, and conference facilities. Shangri-La properties typically provide structured operational training, opportunities for internal promotion, and an international working environment. In Malaysia, the group operates established hotels and resorts serving business travellers, leisure guests, families, and large events. Employees may receive benefits such as staff accommodation or meals, uniform support, medical coverage, travel privileges, and service-charge participation, depending on the property and employment contract. The organisation places strong emphasis on guest satisfaction, teamwork, cultural respect, and consistent service delivery.
Malaysia is a multicultural country with opportunities in hotels, resorts, restaurants, tourism, events, retail, technology, and international business. Hospitality roles are concentrated in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and coastal resort destinations. Workplaces commonly blend Malay, Chinese, Indian, and international cultures, with English widely used in hotels. Lifestyle costs vary: Kuala Lumpur offers urban convenience, while Langkawi and other resort areas provide a slower island lifestyle but fewer services. Local food is affordable and diverse, and public transport is strongest in major cities. Foreign employees generally need an Employment Pass sponsored by their employer, with approval handled through Malaysian immigration authorities before starting work. Bring certified qualifications, passport documents, references, and medical records. Confirm accommodation, service charge, insurance, leave, transport, and relocation support in the contract. Dependants may require separate immigration permissions.
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