Front Office Associate (Hotel)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Associate welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, and coordinates with housekeeping and other hotel departments. Candidates should have a customer-focused attitude, strong communication and interpersonal skills, professional grooming, and good spoken and written English. Previous experience in hotel front office or guest services is advantageous, while familiarity with hotel systems and additional languages may be beneficial. The role requires flexibility to work shifts, weekends and public holidays, along with the ability to remain calm, accurate and courteous in a busy luxury-hotel environment. Candidates are expected to deliver Shangri-La’s service standards and create a warm, personalised guest experience.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for warm Asian hospitality, high service standards and distinctive properties in major cities and resort locations. Shangri-La Singapore is a well-established five-star hotel near Orchard Road, offering accommodation, restaurants, meeting facilities, leisure amenities and extensive gardens. Employees typically work in a multicultural environment with structured operating procedures and opportunities to develop hospitality skills. Benefits and employment terms vary by position and may include staff meals, uniforms, medical coverage, training, service charge and discounted stays, subject to company policy and Singapore employment regulations.