Front Office Associate

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Associate welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, and supports a smooth guest experience. Candidates should have a friendly and professional manner, good communication skills, basic computer knowledge, and strong attention to detail. Previous hotel or customer-service experience is preferred, while familiarity with Opera or other property-management systems is an advantage. The role requires flexibility to work shifts, weekends, and public holidays. Candidates are expected to remain calm under pressure, resolve guest concerns courteously, maintain accurate records, and represent Shangri-La’s service standards at all times.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised worldwide for Asian-inspired service and warm, personalised guest experiences. The company operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La Singapore is a large five-star property located near Orchard Road, offering guest rooms, suites, restaurants, event facilities, gardens, and leisure amenities. The organisation places strong emphasis on gracious hospitality, teamwork, professional development, and attention to detail. Employees typically work in a multicultural environment and serve both leisure and business travellers. Benefits and conditions vary by position, but may include meals, uniforms, training, staff rates, and career opportunities within the wider Shangri-La group.