Duty Manager

Job Description

The Duty Manager supports the smooth operation of the hotel during assigned shifts, ensuring excellent guest service, safety, and coordination between front office, housekeeping, food and beverage, engineering, and security teams. Candidates typically need a diploma or degree in hotel management, previous experience in hotel operations or front office supervision, strong communication skills, and familiarity with property-management systems. The role requires a calm, hands-on leader who can resolve complaints, manage emergencies, make sound decisions independently, supervise colleagues, and maintain Shangri-La service standards. Shift work, weekends, public holidays, and night duties are expected.

Company Info

Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The brand is known for warm Asian hospitality, high service standards, elegant accommodation, and extensive facilities including restaurants, meeting spaces, spas, and recreational amenities. Shangri-La Singapore is a long-established luxury hotel set near Orchard Road, offering accommodation, dining, events, leisure facilities, and large landscaped grounds. The company places strong emphasis on guest satisfaction, operational excellence, teamwork, professional development, and creating personalized experiences. Employees typically work in a multicultural environment and are expected to demonstrate courtesy, discretion, flexibility, and consistent attention to detail.

Destination Guide

Singapore is a compact, highly connected island city with strong opportunities in hospitality, tourism, aviation, retail, finance, technology, healthcare, and logistics. Its culture is multicultural, with Chinese, Malay, Indian, and international influences reflected in food, festivals, language, and daily life. Residents enjoy excellent public transport, safe streets, modern shopping areas, hawker centres, parks, beaches, and a busy urban lifestyle. Accommodation and dining can be expensive, so budgeting is important, although public transport is affordable and efficient. Foreign workers generally need an employer-sponsored work pass; eligibility depends on qualifications, salary, and the role, with Employment Pass and S Pass routes commonly used for professional and skilled positions. Applicants should confirm current requirements with Singapore's Ministry of Manpower. Relocating staff should arrange valid travel documents, accommodation, medical coverage, and a local bank account.