Floor Supervisor

Job Description

The Floor Supervisor oversees housekeeping operations on assigned guest floors, ensuring bedrooms, corridors and service areas meet Shangri-La’s cleanliness and presentation standards. Requirements typically include previous hotel housekeeping experience, supervisory ability, attention to detail and good communication skills. The candidate is expected to allocate duties, inspect rooms, monitor supplies, report maintenance issues, coach team members and respond courteously to guest requests. The role requires physical stamina, flexibility to work shifts, weekends and public holidays, and the ability to maintain high standards during busy periods. Familiarity with hotel operating procedures and basic computer skills would be advantageous.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for personalised service, strong hospitality standards and its Asian-inspired approach to guest care. Shangri-La Singapore is a well-established luxury hotel set in extensive landscaped grounds near Orchard Road. It offers guest rooms and suites, restaurants, event facilities, recreational amenities and a range of services for leisure and business travellers. Employees typically work in a multicultural environment with structured operating procedures, training opportunities and an emphasis on service excellence. The company employs people across hotel operations, including housekeeping, food and beverage, front office, engineering, finance and guest relations.

Destination Guide

Singapore is a compact, highly developed city-state with strong opportunities in hotels, tourism, restaurants, retail, finance, technology and logistics. The culture is multicultural, with English widely used alongside Mandarin, Malay and Tamil. Daily life is convenient and safe, supported by excellent public transport, healthcare and international amenities. Housing and dining costs can be high, especially in central areas, although public transport and local food remain relatively affordable. The climate is hot, humid and tropical throughout the year, with frequent rain. Foreign employees generally need an employer-sponsored work pass; hospitality supervisors may qualify for an S Pass or another appropriate permit, subject to current salary and eligibility rules. Employers commonly assist with applications, but candidates should confirm requirements with Singapore’s Ministry of Manpower. Relocation planning should include accommodation, medical coverage, transport and employment-pass approval.