Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) is expected to handle guest calls, service requests and inquiries promptly and courteously, while coordinating with relevant hotel departments. Requirements typically include strong spoken English, a pleasant telephone manner, basic computer skills and the ability to multitask in a busy hospitality environment. Previous hotel, customer service or call-centre experience is advantageous. The successful candidate should be attentive, professional, well-groomed and able to work shifts, weekends and public holidays. Good communication, accurate message-taking, problem-solving skills and a genuine willingness to assist guests are essential.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is known for personalised service, comfortable surroundings and its Asian-inspired approach to hospitality. Shangri-La Singapore is a prominent luxury hotel set near Orchard Road, offering guest rooms, suites, restaurants, meeting facilities, gardens and wellness services. Employees work in a multicultural environment and support guests across accommodation, dining, events and leisure operations. The company places emphasis on service quality, guest satisfaction, teamwork and professional development. Depending on the position, staff may receive benefits such as meals, uniforms, training, medical coverage and hotel-related privileges, although specific terms vary by contract and employment level.

Destination Guide

Singapore is a modern city-state with strong employment opportunities in hotels, tourism, restaurants, finance, technology, healthcare and logistics. Hospitality jobs are concentrated around Orchard Road, Marina Bay, Sentosa, Changi and major business districts. The culture is multicultural, orderly and generally welcoming, with English widely used at work. Singapore offers excellent public transport, reliable services, diverse food and a safe urban lifestyle, although rent and daily expenses can be high. Foreign applicants normally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and role; approval is handled through the Ministry of Manpower. Candidates should secure a written offer before relocating, check accommodation costs and understand shift-work requirements. Medical checks or other documents may be requested during the employment-pass process.