The Service Leader – Procurement (Cluster Procurement) is responsible for coordinating purchasing activities across multiple Shangri-La properties in Malaysia. Requirements typically include a diploma or degree in procurement, supply chain, hospitality management, business, or a related field, along with several years of purchasing experience, preferably in hotels or resorts. The successful candidate should understand supplier sourcing, tendering, contract negotiation, inventory control, cost management, and procurement systems. Strong communication, analytical, negotiation, and leadership skills are expected. The role requires integrity, attention to detail, commercial awareness, and the ability to work with hotel departments and suppliers while maintaining quality, compliance, and service standards.
Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for its Asian-inspired hospitality, strong service culture, and premium properties under the Shangri-La, Kerry, JEN, and Traders brands. In Malaysia, Shangri-La operates established hotels and resorts in destinations including Kuala Lumpur, Penang, and Kota Kinabalu. Employees generally work in a multicultural environment with structured hotel operations, professional development opportunities, and high expectations for guest service. Procurement teams support the business by ensuring competitive sourcing, reliable supply, responsible purchasing, and consistent product standards across properties.
Malaysia offers opportunities in hospitality, procurement, tourism, retail, logistics, technology, healthcare, and education. Popular island destinations such as Penang, Langkawi, Tioman, and parts of Sabah provide a relaxed lifestyle, beaches, nature, and active tourism industries, while Kuala Lumpur offers broader corporate career options. Malaysian culture is multicultural, blending Malay, Chinese, Indian, and Indigenous traditions, with English widely used in business. Living costs vary considerably; island locations can be more expensive for accommodation and imported goods. Foreign employees normally need an employer-sponsored Employment Pass, and the company typically handles approval through Malaysian immigration authorities. Candidates should confirm eligibility, medical requirements, contract terms, tax obligations, accommodation, and relocation support before moving. Public transport is strongest in major cities, while island living may require a car or scooter. Weather is tropical, hot, humid, and affected by monsoon seasons.
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