Service Manager Engineering

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager Engineering is responsible for supervising hotel engineering operations, including mechanical, electrical, plumbing, HVAC, fire-life-safety systems and general building maintenance. Candidates are typically expected to have a diploma or degree in engineering, relevant hotel or property-maintenance experience, and strong knowledge of preventive maintenance, local safety standards and energy management. The role requires leadership, troubleshooting ability, budget awareness and effective coordination with contractors and other departments. Shangri-La expects a hands-on, service-oriented manager who can maintain reliable facilities, respond quickly to breakdowns, support sustainability initiatives and ensure a safe, comfortable environment for guests and colleagues. Shift work, emergency call-outs and excellent communication skills may be required.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and internationally recognized for Asian-inspired service and warm guest experiences. The company operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. Its properties typically combine accommodation, restaurants, meeting facilities, leisure amenities and extensive engineering infrastructure. Shangri-La emphasizes personalized service, operational excellence, colleague development and responsible business practices. In Indonesia, the group has operated high-end city and resort properties serving business travelers, leisure guests, families and international events. Engineering teams are essential to maintaining guest comfort, safety, energy efficiency and the appearance of the property. Employees can generally expect a structured hotel environment, cross-department collaboration and opportunities to build an international hospitality career.