Horizon Club / Executive Lounge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Horizon Club / Executive Lounge Manager oversees daily lounge operations, guest services, food and beverage presentation, team scheduling, service standards, cost control and VIP guest relations. Candidates should have a hospitality or hotel management background, several years of experience in executive lounges, restaurants, front office or guest relations, and strong English communication skills. Experience with luxury hotels, staff supervision and hotel operating systems is preferred. The role requires a polished, service-minded personality, excellent organization, attention to detail and the ability to resolve guest concerns professionally. The successful candidate is expected to lead by example, maintain Shangri-La service standards and create a discreet, welcoming experience for executive-floor guests.

About the employer

Shangri-La is a leading luxury hospitality group founded in Asia and recognized for its hotels, resorts and distinctive warm Asian hospitality. The company operates properties across Asia, the Middle East, Europe, North America and other international destinations under brands including Shangri-La, Shangri-La Resorts, Kerry Hotels, JEN by Shangri-La and Traders. Its hotels typically provide accommodation, dining, meetings, wellness and guest-experience services for both leisure and business travelers. Shangri-La emphasizes genuine care, personalized service, employee development and strong operational standards. In Indonesia, the group has been associated with major luxury properties, including Shangri-La Hotel Jakarta, serving international visitors, corporate clients and local guests. Employees generally work in a multicultural environment with opportunities to develop careers across hotel departments and international properties.