The Horizon Club / Executive Lounge Manager oversees daily lounge operations, guest services, food and beverage presentation, team scheduling, service standards, cost control and VIP guest relations. Candidates should have a hospitality or hotel management background, several years of experience in executive lounges, restaurants, front office or guest relations, and strong English communication skills. Experience with luxury hotels, staff supervision and hotel operating systems is preferred. The role requires a polished, service-minded personality, excellent organization, attention to detail and the ability to resolve guest concerns professionally. The successful candidate is expected to lead by example, maintain Shangri-La service standards and create a discreet, welcoming experience for executive-floor guests.
Shangri-La is a leading luxury hospitality group founded in Asia and recognized for its hotels, resorts and distinctive warm Asian hospitality. The company operates properties across Asia, the Middle East, Europe, North America and other international destinations under brands including Shangri-La, Shangri-La Resorts, Kerry Hotels, JEN by Shangri-La and Traders. Its hotels typically provide accommodation, dining, meetings, wellness and guest-experience services for both leisure and business travelers. Shangri-La emphasizes genuine care, personalized service, employee development and strong operational standards. In Indonesia, the group has been associated with major luxury properties, including Shangri-La Hotel Jakarta, serving international visitors, corporate clients and local guests. Employees generally work in a multicultural environment with opportunities to develop careers across hotel departments and international properties.
Indonesia offers hospitality opportunities in Jakarta, Bali, Lombok, Batam and other resort destinations, with demand for experienced managers in hotels, restaurants, wellness and tourism. The culture values respect, friendliness, family ties and religious diversity; modest dress and sensitivity to local customs are important. Lifestyle varies from fast-paced urban living in Jakarta to relaxed beach life in Bali or Lombok. International hires normally need an employer-sponsored work and stay permit, commonly arranged through the company before employment begins; working on a tourist visa is not permitted. Relocating employees should confirm housing, tax, medical insurance, dependent permits and contract benefits with the employer. English is useful in luxury hotels, while Bahasa Indonesia improves daily communication. Indonesia has a tropical climate, affordable local food and transport, but traffic and seasonal weather should be considered when choosing a location.
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