Service Leader - Engineering (Chargeman)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – Engineering (Chargeman) is responsible for supervising hotel engineering operations, maintaining electrical and mechanical systems, and ensuring reliable building services. Requirements typically include a Malaysian Chargeman competency certificate, relevant electrical or engineering qualifications, and several years of experience in hotel, commercial building, or facilities maintenance. The candidate should understand Malaysian electrical regulations, preventive maintenance, troubleshooting, energy conservation, and workplace safety. Responsibilities may include leading technicians, coordinating contractors, responding to breakdowns, maintaining records, supporting inspections, and ensuring guest areas and back-of-house facilities remain safe and operational. Shangri-La expects a hands-on, dependable leader with strong communication, problem-solving, planning, and team-supervision skills, as well as flexibility to work shifts, weekends, and public holidays.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The company is known for personalised service, high operating standards, distinctive guest experiences, and its Asian-inspired approach to hospitality. In Malaysia, Shangri-La properties include city hotels and resort destinations, with operations covering accommodation, restaurants, events, wellness, and extensive engineering and facilities services. Employees generally work in structured, service-focused environments where safety, teamwork, professional presentation, and guest satisfaction are important. Engineering colleagues support critical hotel systems such as electrical distribution, air-conditioning, water services, fire protection, lifts, kitchens, and general building infrastructure. Benefits can vary by property and may include meals, uniforms, medical coverage, staff rates, training, and career development opportunities.