The Family Experience Host creates welcoming, enjoyable experiences for children and families across the hotel. Typical responsibilities include supervising activities, organizing games and educational programmes, supporting family events, ensuring children’s safety, and coordinating with parents and other departments. Candidates should have experience in hospitality, childcare, recreation, education, or guest services, with strong communication and interpersonal skills. Fluency in English is generally expected; Cantonese and Mandarin are advantageous in Hong Kong. The role requires patience, creativity, energy, cultural awareness, a professional appearance, and the ability to work shifts, weekends, and public holidays. A child-safety mindset, first-aid knowledge, and relevant certificates would be beneficial.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for warm Asian service, elegant properties, and personalized guest experiences. The group operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Its Hong Kong properties serve business travellers, leisure guests, families, and long-stay residents, offering accommodation, restaurants, wellness facilities, events, and family-oriented services. Shangri-La places strong emphasis on genuine care, attention to detail, teamwork, professional development, and responsible business practices. Employees typically work in multicultural environments and are expected to deliver polished service while creating memorable experiences for guests. Benefits and exact employment terms vary by property, role, experience, and whether the position is permanent or contract-based.
Hong Kong is a compact, energetic destination with excellent opportunities in hotels, restaurants, tourism, finance, retail, education, technology, and international business. Its culture blends Cantonese traditions with global influences, reflected in food, festivals, temples, markets, and a highly international workplace. Lifestyle is fast-paced but convenient, with efficient public transport, dense urban districts, beaches, hiking trails, islands, and lively nightlife. Housing can be expensive, so employees should compare accommodation, commuting costs, and benefits before relocating. Most foreign professionals need an employment visa sponsored by their employer, while applicants from some countries may qualify under talent or professional admission schemes. The employer normally assists with documentation, but approval depends on qualifications, salary, and a confirmed job offer. Learn basic Cantonese customs, prepare for humid summers and typhoons, and keep copies of passports, contracts, and visa documents.
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