The Assistant Outlet Manager supports the daily operation of a hotel restaurant or bar, ensuring excellent guest service, smooth staffing, accurate cash handling, hygiene, and achievement of revenue targets. Candidates typically need hospitality experience, supervisory or outlet-management exposure, good communication skills, and knowledge of food and beverage procedures. Familiarity with point-of-sale systems, inventory control, service standards, and local health regulations is valuable. Shangri-La expects a professional, guest-focused candidate who can coach staff, resolve complaints calmly, maintain operational discipline, and work flexible shifts, including weekends and public holidays. Fluency in English is generally important, while additional languages and relevant Malaysian experience may be advantageous.
Shangri-La Hotels and Resorts is a luxury hospitality group originating in Hong Kong and operating hotels, resorts, and residences across Asia and international markets. The company is known for service-oriented properties, upscale accommodation, restaurants, wellness facilities, and strong emphasis on guest care. Its Malaysian operations have included prominent city and resort destinations, offering careers across food and beverage, rooms, culinary, sales, engineering, and corporate functions. Shangri-La generally promotes structured operating standards, staff training, multicultural teamwork, and opportunities to progress within the wider group. Benefits for eligible employees may include meals, uniforms, service charge, medical coverage, staff rates, and accommodation or transport assistance, depending on the property and employment contract. Exact duties, benefits, and salary for an Assistant Outlet Manager should be confirmed directly with the recruiting hotel.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and resort islands such as Perhentian, Redang, Tioman, and Pangkor. Tourism, hotels, restaurants, diving, wellness, and events are major employment areas, with seasonal demand in island destinations. Malaysian culture is multicultural, combining Malay, Chinese, Indian, and indigenous traditions; English is widely used in hotels, while Malay is the national language. Lifestyle ranges from busy urban living to relaxed beach communities, with generally affordable food and transport, though island housing and supplies can cost more. Langkawi and Penang provide established services and easier relocation, while smaller islands offer quieter living but fewer amenities. Foreign employees normally need an employer-sponsored Employment Pass, and work must begin only after approval. Check current immigration rules, contract benefits, accommodation, healthcare, and transport before relocating.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...