Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, telephone operations and daily room-related activities. Candidates typically need a diploma or degree in hospitality, previous front-office supervisory experience, strong knowledge of hotel operations and excellent English communication skills. Experience with hotel property-management systems is advantageous. The role requires a professional, guest-focused approach, effective leadership, sound problem-solving ability and flexibility to work shifts, weekends and public holidays. The successful candidate is expected to maintain Shangri-La service standards, coach team members, manage guest concerns efficiently, coordinate with other departments and help achieve high satisfaction, operational and financial targets.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and headquartered in Hong Kong. The company operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Shangri-La is known for warm Asian hospitality, personalized service and high standards in accommodation, dining, wellness and guest experiences. Shangri-La Singapore is a large luxury hotel set in extensive tropical gardens near Orchard Road. It offers guestrooms and suites, restaurants, meeting facilities, recreational amenities and comprehensive business and leisure services. Employees work in a multicultural environment and are generally expected to demonstrate genuine care, professionalism, teamwork and a strong commitment to guest satisfaction.

Working in Singapore

Singapore is a modern city-state and a major regional hub for hospitality, tourism, aviation, finance and business services. Hotels, restaurants, attractions and events create opportunities for experienced professionals in front office, food and beverage, housekeeping, culinary operations and management. The culture is multicultural, orderly and fast-paced, with English widely used at work alongside Mandarin, Malay and Tamil. Singapore offers excellent public transport, safe neighborhoods, efficient healthcare and extensive dining and entertainment options, although rent and daily expenses can be high. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass or S Pass, subject to salary, qualifications and government approval. Employers often explain pass applications and onboarding, but relocation costs and accommodation support vary. New arrivals should budget carefully, arrange housing before arrival and check current Ministry of Manpower requirements.