The Director of Sales & Marketing is expected to lead the hotel’s commercial strategy, drive room, events, catering and other revenue streams, and strengthen relationships with corporate, leisure, group and travel-trade partners. Candidates typically require extensive luxury-hospitality sales and marketing experience, strong knowledge of the Malaysian market, proven leadership ability and a successful record of meeting revenue targets. Excellent communication, negotiation, networking and presentation skills are essential, together with commercial awareness and confidence using sales and marketing systems. The successful candidate should be results-driven, well connected, creative and guest focused, while working closely with revenue management, operations and regional Shangri-La teams.
Shangri-La Group is a leading international hospitality company founded in Hong Kong and known for luxury hotels, resorts and distinctive Asian service. Its portfolio spans Asia, the Middle East, Europe, North America and other major destinations, operating under brands that include Shangri-La, Kerry Hotels, JEN and Traders. Shangri-La properties generally place strong emphasis on warm hospitality, personalized guest experiences, service excellence and responsible business practices. In Malaysia, the group has operated well-established city and resort properties, serving business travelers, leisure guests, families, weddings and international events. Employees typically work in a multicultural environment with access to structured training, career development and opportunities across the wider group. A senior sales and marketing leader would be expected to represent the property professionally, build long-term commercial partnerships and support both local market growth and the hotel’s broader brand standards.
Malaysia offers varied opportunities in hospitality, tourism, retail, education, technology and international business. Island destinations such as Langkawi, Penang, Tioman, Redang and parts of Sabah attract resorts, restaurants, diving operators and tour companies, while Kuala Lumpur remains the main corporate and career center. The culture is multicultural, blending Malay, Chinese, Indian and indigenous traditions, with English widely used in business and tourism. Lifestyle ranges from busy city living to relaxed beach communities, with generally affordable food, transport and accommodation compared with many international destinations. Foreign employees normally need an employment pass sponsored by their employer; requirements depend on salary, qualifications, nationality and role, and the company usually handles the application. Relocation planning should include housing, healthcare, transport, banking, taxation and dependent visas. Island living can be quieter and seasonal, so candidates should confirm transport links, school availability and local employment conditions before moving.
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