Senior Sales Manager (MICE)

Job Description

The Senior Sales Manager (MICE) is responsible for winning and managing meetings, incentives, conferences and exhibitions business for Shangri-La in Indonesia. Requirements typically include a degree or diploma in hospitality, business or marketing, several years of hotel sales experience, and a strong record in MICE or corporate account development. The candidate should understand the Indonesian and international events market, maintain excellent relationships with event planners and corporate clients, and communicate confidently in English and Indonesian. Expectations include achieving revenue targets, preparing proposals and contracts, conducting site inspections, coordinating with operations teams, monitoring competitors, and delivering a high standard of service consistent with Shangri-La brand values.

Company Info

Shangri-La is a luxury hospitality group founded in Asia and recognized internationally for its hotels, resorts and distinctive Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America and other major destinations, serving business travelers, leisure guests and high-end event clients. Shangri-La hotels commonly provide accommodation, restaurants, meeting facilities, wellness services and conference spaces. In Indonesia, the company has been associated with premium city and resort operations, including properties serving corporate, diplomatic, leisure and MICE markets. Employees are generally expected to demonstrate genuine hospitality, professionalism, teamwork and attention to detail. The group also emphasizes guest satisfaction, commercial performance, cultural awareness and staff development. A Senior Sales Manager joining Shangri-La would typically work closely with revenue management, events, front office, food and beverage, and senior hotel leadership teams.

Destination Guide

Indonesia offers opportunities across Jakarta, Bali, Java, Lombok, Sumatra, Sulawesi and other islands. Hospitality roles are strongest in Jakarta’s corporate and MICE market and in Bali’s resort, wedding and events sector, with additional opportunities in luxury destinations such as Lombok and the Riau Islands. Local culture values courtesy, community, religious awareness and respectful communication; Bahasa Indonesia is important, while English is widely used in international hotels. Lifestyle varies from busy urban living to beach-oriented resort life, with generally affordable food and transport but higher costs in central Jakarta and Bali. Foreign nationals normally need an employer-sponsored work permit and appropriate limited-stay work visa before starting employment; requirements can change, so official Indonesian immigration guidance should be checked. Relocation commonly involves employer assistance, medical checks, document legalization, accommodation support and registration. Candidates should also consider traffic, climate, healthcare access and proximity to airports when choosing a location.