The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining high service standards, managing guest satisfaction, and supporting revenue and cost-control targets. Candidates should have a diploma or degree in hospitality, food and beverage management, or a related field, together with several years of experience in hotel or restaurant operations. Strong leadership, communication, problem-solving, and team-training skills are expected. The role requires flexibility to work shifts, weekends, and public holidays, while maintaining Shangri-La’s service standards and professional presentation.
Shangri-La is a luxury hospitality group founded in Asia and known for its hotels, resorts, restaurants, and distinctive Asian-style hospitality. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La hotels typically emphasize personalized guest service, refined dining, wellness, sustainability, and strong employee development. In Malaysia, the company has operated prominent city and resort properties, serving both business and leisure travelers. Employees commonly work in multicultural teams and receive exposure to international hospitality standards. Benefits may include service charge, meals, uniform, staff accommodation at selected resorts, medical coverage, training, and travel-related staff privileges, depending on the property and employment contract.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, events, wellness, and marine recreation, particularly in Langkawi, Penang, Sabah, and the Perhentian and Redang islands. Hospitality work is multicultural, with Malay, Chinese, Indian, and international influences reflected in food, festivals, language, and daily life. Island living is generally relaxed, warm, and outdoor-focused, although transport, healthcare, and shopping can be more limited than on the mainland. Costs vary: Langkawi and Penang are relatively accessible, while resort islands may have higher prices. Foreign employees normally need an Employment Pass or another employer-sponsored work authorization; they should not work on a tourist visa. The employer usually supports sponsorship, documentation, and relocation details. Applicants should confirm accommodation, service charge, insurance, contract length, and return travel provisions before accepting an offer.
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