Training Supervisor

Job Description

The Training Supervisor supports the planning, coordination and delivery of employee training programs at Shangri-La in the Philippines. Requirements typically include a degree in hospitality, business, human resources or a related field, previous hotel or learning and development experience, strong communication skills and confidence in presenting to groups. The successful candidate is expected to assess training needs, maintain accurate records, coordinate schedules, support orientation and service-training programs, and help evaluate learning results. A professional attitude, organized approach, knowledge of hospitality standards and the ability to work with colleagues at all levels are important. Experience with training systems, facilitation and luxury hotel operations would be an advantage.

Company Info

Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is recognized for warm Asian hospitality, high service standards and distinctive properties in city and resort locations. In the Philippines, Shangri-La operates well-known hotels and resorts, including properties in Manila, Cebu and Boracay. Employees commonly work in a multicultural environment with opportunities for structured learning, internal development and career progression across the wider group. A Training Supervisor helps maintain Shangri-La service standards by supporting employee induction, skills development, compliance training and continuous improvement. The role is suited to someone who enjoys coaching people, coordinating programs and contributing to a positive workplace culture in a busy hotel environment.

Destination Guide

The Philippines is an archipelago with major employment centers in Metro Manila, Cebu, Boracay, Palawan and Davao. Hospitality offers opportunities in hotels, resorts, restaurants, tourism, events and guest services, while larger cities also provide work in business, technology and education. Filipino culture is welcoming, family-oriented and community-minded, with English widely used in workplaces. Lifestyle varies from fast-paced urban living to relaxed coastal communities, and travel between islands is generally possible by plane, ferry or bus. Foreign nationals usually need an employer-sponsored work permit and an appropriate visa before starting employment; requirements can include Department of Labor and Employment approval, immigration documentation and medical checks. Employers often assist with sponsorship, but candidates should confirm benefits, accommodation, taxation and relocation support in writing. Plan for tropical weather, regional transport differences and higher living costs in Manila and major resort areas.