The Service Manager – F&B is expected to oversee daily food and beverage operations, maintain high service standards, manage colleagues, coordinate restaurant or banquet activities, handle guest feedback, and support revenue and cost-control targets. Candidates should have several years of hotel or restaurant experience, preferably in a supervisory or managerial role, along with strong leadership, communication, organisation, and problem-solving skills. A good understanding of food safety, service procedures, staff scheduling, and guest relations is required. Fluency in English is generally expected, while knowledge of additional languages and experience with international luxury-hotel operations would be advantageous.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The company is recognised for personalised Asian hospitality, high service standards, distinctive restaurants, wellness facilities, and comprehensive guest experiences. In Malaysia, Shangri-La operates properties in locations such as Kuala Lumpur, Penang, Kota Kinabalu, and Rasa Sayang, offering opportunities across rooms, food and beverage, events, culinary operations, and hotel administration. Employees typically work in multicultural teams and receive exposure to international service practices, structured training, and career development within a large global hotel network.
Malaysia offers hospitality opportunities in Kuala Lumpur as well as island and coastal destinations including Penang, Langkawi, Kota Kinabalu, and resort areas in Sabah and Sarawak. Jobs are available in hotels, restaurants, resorts, events, tourism, diving, wellness, and guest services. The culture is multicultural, combining Malay, Chinese, Indian, Indigenous, and international influences, with English widely used in tourism workplaces. Island living can be relaxed and scenic, though transport, healthcare, and housing may be more limited than in major cities. Foreign employees normally need an employment pass or work permit sponsored and arranged by the employer before starting work. Candidates should confirm accommodation, relocation support, medical coverage, tax obligations, and permit conditions. Living costs vary considerably, with resort islands often charging more for housing and imported goods.
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