Front Office Associate

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Associate welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, and coordinates with housekeeping and other hotel departments. Candidates typically need a hospitality-related qualification or relevant hotel experience, strong English communication skills, professional grooming, and basic computer knowledge. Additional language skills are advantageous. The role requires a friendly, service-focused attitude, attention to detail, confidence handling guest concerns, and flexibility to work shifts, weekends, and public holidays. Candidates are expected to represent Shangri-La professionally and consistently deliver warm, efficient service.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The group is known for personalized service, comfortable surroundings, and its Asian-inspired approach to hospitality. Shangri-La Hotel Singapore is located near Orchard Road and offers luxury accommodation, restaurants, meeting facilities, recreational amenities, and guest services. The company employs people across hotel operations, including front office, food and beverage, housekeeping, engineering, finance, sales, and wellness. Employees generally work in a multicultural environment where communication, courtesy, grooming, teamwork, and attention to guest needs are important. Career opportunities may include structured training, cross-department experience, and progression into supervisory and management positions.