The Order Taker – In Room Dining receives guest calls and orders, explains menus, confirms dietary requirements, enters requests accurately into the hotel system, and coordinates with the kitchen and delivery team. Candidates should have hospitality or customer-service experience, clear spoken English, a polite telephone manner, and good attention to detail. Cantonese and Mandarin are valuable for serving local and international guests. The role requires flexibility for shifts, weekends, and public holidays, along with the ability to remain calm during busy periods. Shangri-La expects a professional, service-focused team member who protects guest privacy, follows food-safety and hotel procedures, and delivers prompt, accurate, and courteous service.
Shangri-La is a leading luxury hotel group founded in Asia and known for warm Asian hospitality, attentive service, and high-quality accommodation, dining, and event experiences. The group operates hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international destinations. In Hong Kong, Shangri-La properties serve business travellers, leisure guests, families, and major corporate and social events. Employees typically work in a multicultural environment with structured service standards, training opportunities, staff benefits, and opportunities for internal progression. The company places strong emphasis on guest satisfaction, teamwork, professionalism, cultural sensitivity, and creating memorable experiences. An In Room Dining Order Taker supports this promise by ensuring every telephone interaction is efficient, friendly, accurate, and consistent with the hotel’s luxury standards.
Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology, and international business, particularly on Hong Kong Island, Kowloon, and at major resorts and convention venues. The culture blends Cantonese traditions with international influences; workplaces value punctuality, courtesy, efficiency, and language skills. Life is energetic and convenient, with excellent public transport, diverse food, shopping, hiking, beaches, and a busy urban atmosphere. Rents are high, so many employees share accommodation or live in areas with good MTR connections. Foreign nationals generally need an employer-sponsored employment visa before starting work, and the employer must show a genuine position and suitable qualifications or experience. Applicants should confirm visa eligibility, accommodation costs, medical cover, contract terms, and service-charge arrangements. Hong Kong is officially a city and territory rather than a single island, although Hong Kong Island is its historic urban centre.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...