The Service Centre Officer handles guest requests, telephone calls, service coordination and enquiries through the hotel’s central communication centre. The role typically requires a secondary school education or hospitality qualification, relevant hotel or customer-service experience, strong spoken English and Cantonese, and good computer skills. Mandarin is often advantageous. The successful candidate should be polite, attentive, organised and calm under pressure, with a genuine desire to deliver prompt, personalised service. Flexibility to work shifts, weekends and public holidays is expected. Experience with hotel telephone systems, Opera or similar property-management software, and knowledge of Shangri-La service standards would be helpful.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for warm Asian hospitality, attentive personal service and high-quality accommodation, dining, wellness and meeting facilities. Shangri-La operates several well-known brands, including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders Hotels. Its Hong Kong properties serve business travellers, leisure guests, families and major events, supported by extensive food and beverage, banqueting and guest-services operations. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork and a strong commitment to guest satisfaction. The company also offers structured hospitality experience and opportunities for career development across its international network.
Hong Kong is a compact international city made up of Hong Kong Island, Kowloon and the New Territories, with excellent public transport and many hospitality, finance, retail, technology and professional-service opportunities. Tourism and hotel work is concentrated around Central, Admiralty, Wan Chai, Tsim Sha Tsui, the airport and major resort areas. The culture blends Chinese traditions with international influences; Cantonese is widely spoken, while English is common in business and hotels. Life is energetic and convenient, though accommodation can be expensive and space is limited. Residents enjoy outstanding restaurants, shopping, hiking, beaches and efficient rail services. Foreign employees normally need an approved employment visa before starting work, with the employer supporting the application under the General Employment Policy. Candidates should prepare qualifications, employment records, passport documents and proof of a genuine job offer. Relocation is easiest with employer-arranged housing guidance and a realistic budget.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...