Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) handles hotel calls, guest requests and internal communications in a prompt, courteous and professional manner. Requirements typically include good spoken English, clear telephone etiquette, basic computer skills and experience in hospitality, customer service or a hotel service centre. Knowledge of additional languages and familiarity with hotel systems are advantageous. The successful candidate is expected to remain calm under pressure, accurately record and follow up on requests, protect guest confidentiality and coordinate effectively with departments such as Front Office, Housekeeping, Engineering and Food & Beverage. Flexibility to work shifts, weekends and public holidays is normally required.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. The group is known for personalised service, comfortable surroundings and the Shangri-La brand’s focus on genuine Asian hospitality. Shangri-La Singapore is a five-star urban resort set amid extensive tropical gardens near Orchard Road. It offers accommodation, restaurants, meeting facilities, wellness services and event spaces for leisure and business guests. Employees typically work in a multicultural environment with structured hotel operations, service standards and opportunities to develop careers across different departments and properties.

Destination Guide

Singapore is a compact, highly developed island city-state with strong opportunities in hotels, tourism, restaurants, retail, finance, technology and logistics. English is widely used at work, while Mandarin, Malay and Tamil are also official languages. The culture is multicultural, orderly and generally safe, with excellent public transport, modern healthcare and abundant food options. Housing and daily expenses can be high, especially near central areas, so employees often compare shared accommodation or locations close to MRT stations. Singapore has a warm, humid climate throughout the year with frequent rain. Foreign employees must obtain an appropriate work pass, usually arranged or sponsored by the employer; eligibility depends on salary, qualifications and the role. New arrivals should verify current Ministry of Manpower requirements, prepare suitable identification and budget for deposits, transport and medical needs.