Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Telephone Operator (Service Centre) handles hotel calls, guest requests and internal communications in a prompt, courteous and professional manner. Requirements typically include good spoken English, clear telephone etiquette, basic computer skills and experience in hospitality, customer service or a hotel service centre. Knowledge of additional languages and familiarity with hotel systems are advantageous. The successful candidate is expected to remain calm under pressure, accurately record and follow up on requests, protect guest confidentiality and coordinate effectively with departments such as Front Office, Housekeeping, Engineering and Food & Beverage. Flexibility to work shifts, weekends and public holidays is normally required.

About Shangri-La

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. The group is known for personalised service, comfortable surroundings and the Shangri-La brand’s focus on genuine Asian hospitality. Shangri-La Singapore is a five-star urban resort set amid extensive tropical gardens near Orchard Road. It offers accommodation, restaurants, meeting facilities, wellness services and event spaces for leisure and business guests. Employees typically work in a multicultural environment with structured hotel operations, service standards and opportunities to develop careers across different departments and properties.