Horizon Club / Executive Lounge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring attentive service, guest satisfaction, smooth breakfast and evening refreshments, accurate billing, and high presentation standards. The role typically requires a hospitality diploma or equivalent experience, several years in luxury hotel food and beverage or guest-service operations, strong English communication, and proven supervisory skills. Experience with VIP guests, staff scheduling, training, complaint handling, and hotel systems is expected. The successful candidate should be polished, approachable, commercially aware, and comfortable leading a multicultural team while maintaining Shangri-La’s service standards. Flexibility to work shifts, weekends, and public holidays is essential.

About the employer

Shangri-La is a leading luxury hospitality group founded in Asia, operating hotels, resorts, and residences across many international destinations. The company is known for warm Asian hospitality, personalized service, and premium guest experiences. Its properties commonly offer accommodation, restaurants, executive lounges, meeting facilities, spas, and leisure services. Shangri-La places strong emphasis on employee development, cultural awareness, service excellence, and creating memorable experiences for guests. In Indonesia, the group has operated high-end properties serving business travelers, leisure visitors, families, and long-stay guests. Employees can expect structured hotel operations, international service standards, and opportunities to work with colleagues and guests from diverse backgrounds.