The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring attentive service, guest satisfaction, smooth breakfast and evening refreshments, accurate billing, and high presentation standards. The role typically requires a hospitality diploma or equivalent experience, several years in luxury hotel food and beverage or guest-service operations, strong English communication, and proven supervisory skills. Experience with VIP guests, staff scheduling, training, complaint handling, and hotel systems is expected. The successful candidate should be polished, approachable, commercially aware, and comfortable leading a multicultural team while maintaining Shangri-La’s service standards. Flexibility to work shifts, weekends, and public holidays is essential.
Shangri-La is a leading luxury hospitality group founded in Asia, operating hotels, resorts, and residences across many international destinations. The company is known for warm Asian hospitality, personalized service, and premium guest experiences. Its properties commonly offer accommodation, restaurants, executive lounges, meeting facilities, spas, and leisure services. Shangri-La places strong emphasis on employee development, cultural awareness, service excellence, and creating memorable experiences for guests. In Indonesia, the group has operated high-end properties serving business travelers, leisure visitors, families, and long-stay guests. Employees can expect structured hotel operations, international service standards, and opportunities to work with colleagues and guests from diverse backgrounds.
Indonesia offers varied hospitality opportunities across Bali, Java, Lombok, Batam, and other resort destinations. Bali is the most established tourism market, with strong demand for hotel, restaurant, wellness, and guest-service professionals, while Jakarta and Surabaya provide more corporate and city-hotel roles. Local culture values politeness, respect for elders, community, and religious diversity; modest dress and cultural sensitivity are important. Lifestyle ranges from busy urban living to relaxed beach communities, with generally affordable food and transport, although Bali rents can be high in popular areas. Foreign employees normally need employer sponsorship and an appropriate work permit and stay visa; working on a tourist visa is not permitted. Employers may assist with documentation, accommodation, relocation, health insurance, and flights, but these benefits should be confirmed before accepting an offer.
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