Front Office Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Officer welcomes guests, manages check-in and check-out, handles reservations and enquiries, processes payments, and coordinates with housekeeping and other hotel departments. Candidates should have a diploma or relevant experience in hotel operations, excellent spoken English and Cantonese, and preferably Mandarin. Strong customer-service, communication, computer, and problem-solving skills are expected. The role requires a polished appearance, attention to detail, professionalism, and flexibility to work rotating shifts, weekends, and public holidays. Previous experience with a hotel property-management system and experience in an international luxury hotel would be advantageous.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Its brands are known for warm Asian hospitality, personalised service, and high operating standards. The group includes Shangri-La Hotels and Resorts, Kerry Hotels, JEN by Shangri-La, and Traders Hotels. In Hong Kong, Shangri-La properties serve business travellers, leisure guests, families, and major events, offering accommodation, restaurants, meeting facilities, and wellness services. Employees typically work in a multicultural environment with structured operating procedures, guest-focused training, and opportunities to develop within hotel operations. Front-office staff are central to the guest experience and work closely with reservations, concierge, housekeeping, food and beverage, and management teams.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, tourism, restaurants, finance, retail, technology, and international business. Its culture blends Chinese traditions with global influences; Cantonese is widely spoken, while English is common in professional and hospitality settings and Mandarin is increasingly useful. Life is fast-paced, highly connected, and convenient, with excellent public transport, compact urban neighbourhoods, diverse food, shopping, beaches, hiking, and nearby islands. Eligible professionals generally need an employment visa sponsored by their employer under the General Employment Policy, with approval based on qualifications, a genuine job offer, market salary, and the employer’s business need. Applicants should secure the offer before relocating and prepare passport, qualifications, references, and medical or identity documents if requested. Housing is expensive, so compare staff accommodation, shared flats, and areas connected by MTR. Employer benefits may include meals, medical coverage, service charge, or relocation assistance.