Duty Manager (Front Office)

Job Description

The Duty Manager (Front Office) oversees daily front-office operations, ensuring smooth arrivals, departures, guest requests, room coordination and service recovery. Candidates should have experience in hotel front office or guest services, strong communication and problem-solving skills, and confidence supervising a team. Familiarity with hotel property-management systems, cash handling and service standards is expected. The role requires flexibility for rotating shifts, weekends and public holidays. The successful candidate will be professional, guest-focused, well organised and capable of making sound decisions under pressure while maintaining Shangri-La’s standards of luxury hospitality.

Company Info

Shangri-La is an international luxury hospitality group founded in Asia and known for warm, personalised service. The company operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations under brands including Shangri-La, Kerry, JEN and Traders. Shangri-La Singapore is a prominent luxury hotel set in extensive landscaped grounds near Orchard Road. It offers rooms and suites, restaurants, meeting facilities, wellness services and leisure amenities for business and leisure travellers. The organisation places strong emphasis on gracious hospitality, employee development, cultural awareness and consistent service quality. Employees typically work in a multicultural environment with opportunities to build careers across hotel departments and locations within the wider group.

Destination Guide

Singapore is a compact, highly developed island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare and logistics. Its multicultural society blends Chinese, Malay, Indian and international influences, reflected in its food, festivals and languages. The lifestyle is safe, efficient and urban, with excellent public transport, shopping, dining and access to parks and waterfront areas. Housing can be expensive, especially near central districts, so many employees consider shared accommodation or locations close to MRT lines. Foreign nationals generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, subject to current eligibility rules and quotas. Employers commonly provide guidance on applications, while candidates should confirm salary, housing, medical coverage and relocation support before accepting an offer.