The Director of Sales & Marketing leads the hotel’s commercial strategy, including corporate sales, leisure and group business, marketing campaigns, public relations, digital channels and revenue growth. Candidates typically need a degree or diploma in marketing, business, hospitality or a related field, together with substantial hotel sales and marketing experience, preferably at a management or luxury-property level. Strong knowledge of the Malaysian and international travel markets, budgeting, forecasting, negotiation and account management is expected. The successful candidate should be commercially driven, well connected, confident in representing the hotel, and able to lead and develop a high-performing team while working closely with revenue management, operations and regional Shangri-La teams.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for refined service, Asian-inspired hospitality and properties located in major cities and resort destinations. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. In Malaysia, Shangri-La operates well-established properties serving business travellers, leisure guests, conferences and events. The group places strong emphasis on guest satisfaction, service culture, employee development and commercial performance. A Director of Sales & Marketing would typically work with hotel leadership and regional teams to grow room, meeting, event, food and beverage and partnership revenue while strengthening the property’s market position.
Malaysia is not a single island destination; opportunities are concentrated in Kuala Lumpur, Penang, Langkawi, Johor and Sabah and Sarawak on Borneo. Hospitality jobs are available in luxury hotels, resorts, restaurants, events, tourism and sales, with stronger seasonal demand in island resorts and major holiday periods. The culture blends Malay, Chinese, Indian and Indigenous traditions, with English widely used in business and tourism. Lifestyle ranges from busy metropolitan living to relaxed coastal communities, and living costs vary considerably by location. Foreign nationals generally need an employer-sponsored employment pass, with the employer handling approval and immigration procedures; working before approval is not permitted. Candidates should confirm accommodation, medical cover, taxes, relocation assistance and contract terms. Malaysia offers excellent food, warm weather, modern transport in major cities and easy regional travel, though humidity and traffic may require adjustment.
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