The Assistant Revenue Manager or Revenue Manager supports Shangri-La’s commercial performance by managing room pricing, inventory, demand forecasting, market analysis and revenue strategies. Requirements typically include a diploma or degree in hospitality, tourism, business or a related field, together with hotel revenue, reservations or front-office experience. Familiarity with property-management systems, revenue-management tools, Excel and distribution channels is expected. The candidate should be analytical, commercially minded and comfortable interpreting market data. Strong communication, attention to detail and the ability to work with sales, reservations, front office and finance teams are essential. The role may also require flexible hours, meeting performance targets and adapting strategies to changing demand.
Shangri-La is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts and city properties across Asia, the Middle East, Europe and other international markets. The group operates under the Shangri-La, Kerry Hotels, JEN and Traders brands, offering accommodation, dining, meetings, wellness and resort experiences. Shangri-La properties are generally associated with attentive service, strong local character and high operating standards. In Malaysia, the company has established hotels and resorts serving business travellers, leisure guests, families and events customers. Employees can benefit from exposure to international hospitality practices, structured operational departments and career opportunities across the wider group. Revenue roles work closely with sales, marketing, reservations, front office and finance teams to improve occupancy, average daily rate and overall hotel profitability.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca and coastal resort areas. Revenue and reservations professionals can find work with international hotel groups, boutique properties, serviced apartments and tourism businesses. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in hotels. Lifestyle ranges from busy urban living to relaxed beach or island settings, with generally affordable food and transport compared with many international destinations. Foreign employees normally need an employer-sponsored Employment Pass, and the company usually handles the application and immigration process; working before approval is not permitted. Relocation costs, accommodation, medical cover and dependent arrangements should be confirmed in the offer. Malaysia’s tropical climate is warm and humid year-round, with heavier rain during monsoon periods that vary by region.
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