The Senior Sales Manager (MICE) is responsible for developing meetings, incentives, conferences and exhibitions business for Shangri-La in Indonesia. Requirements typically include a degree or diploma in hospitality, business or marketing, several years of hotel sales experience, and a strong record in MICE or corporate accounts. Excellent communication, negotiation, presentation and relationship-building skills are essential, along with knowledge of local and international markets. The successful candidate is expected to generate revenue, secure events, maintain key accounts, prepare proposals, conduct site inspections, coordinate with operational departments and achieve sales targets. Flexibility, commercial awareness, professionalism and the ability to work under pressure are also important.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and city properties across Asia, the Middle East, Europe, North America and Africa. Its portfolio includes Shangri-La Hotels and Resorts, Kerry Hotels, JEN by Shangri-La and Traders Hotels. The group is known for warm Asian hospitality, high service standards, premium accommodation, restaurants, wellness facilities and extensive meeting and event services. In Indonesia, Shangri-La properties serve business travellers, leisure guests, weddings and international MICE groups, supported by professional sales and operations teams. Employees generally work in a multicultural environment with structured hotel procedures, guest-focused service expectations and opportunities for career development within the wider group.
Indonesia offers diverse hospitality opportunities across Bali, Java, Lombok, Batam and the resort islands. Bali is the main international tourism hub, with strong demand for hotel sales, MICE, events, food and beverage and guest services. Jakarta, on Java, has the country's largest corporate and convention market, while Lombok and other islands focus more on leisure and resort tourism. Local culture values respect, community, modesty and relationship building; basic Bahasa Indonesia is useful even in international hotels. Lifestyle ranges from busy urban living to relaxed beach communities, with generally affordable food and transport, although major resort areas can be costly. Foreign nationals normally need employer sponsorship and the appropriate work and residence permits before starting employment. Candidates should confirm visa arrangements, accommodation, healthcare, taxation and relocation support directly with Shangri-La.
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