The Service Manager – F&B is expected to oversee daily restaurant, bar, banquet or room-service operations, ensuring excellent guest service, smooth staffing, food-safety compliance and achievement of revenue targets. Applicants typically need a diploma or degree in hospitality, several years of food-and-beverage experience, and previous supervisory or managerial responsibility in an international hotel or upscale restaurant. Strong communication, leadership, complaint-handling and problem-solving skills are essential. The candidate should be service-oriented, commercially aware, well presented and comfortable working shifts, weekends and public holidays. Familiarity with hotel point-of-sale systems, inventory controls and staff training is advantageous. English is generally required; knowledge of Malay or other regional languages may be useful.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its brands include Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. The group is known for warm Asian hospitality, high service standards and extensive facilities covering accommodation, dining, meetings, wellness and leisure. Shangri-La properties in Malaysia include urban hotels and resort destinations such as Kuala Lumpur, Penang, Kota Kinabalu and Langkawi. Employees commonly work in multicultural teams and may receive structured training, staff meals, uniforms, medical benefits, accommodation or transport depending on the property. The company generally values genuine care, professionalism, teamwork, operational discipline and a strong focus on guest satisfaction.
Malaysia is not one island but offers several attractive island and coastal work destinations, including Langkawi, Penang, Pangkor, Tioman, Redang and parts of Sabah and Sarawak on Borneo. Hospitality opportunities are available in hotels, resorts, restaurants, tourism operations, diving, wellness and events, with seasonal demand often increasing during school holidays. Malaysian culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions; English is widely used in tourism. Island life is relaxed and scenic, but housing, transport and imported goods can cost more than on the mainland. Employers may provide staff accommodation, meals or transport, so these benefits should be confirmed before accepting an offer. Foreign employees normally need an employment pass sponsored by the employer and must not begin work before approval. Relocating workers should budget for deposits, insurance, flights and permits, while checking local weather, ferry or flight schedules and healthcare access.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...