The Information Technology Manager oversees hotel technology systems, infrastructure, cybersecurity, networks, hardware, software, and user support. Candidates typically need a degree in information technology, computer science, or a related field, several years of IT experience, and preferably experience in hospitality or a large service organization. Strong knowledge of hotel systems, data protection, troubleshooting, vendor management, budgeting, and team leadership is expected. The role requires excellent communication, practical problem-solving, attention to security, and the ability to support operations around the clock. The successful candidate should be service-oriented, organized, adaptable, and comfortable coordinating with department heads, regional technology teams, and external suppliers.
Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for refined service, comfortable surroundings, and a strong focus on genuine hospitality. In the Philippines, Shangri-La operates well-known properties including Shangri-La The Fort in Bonifacio Global City and Shangri-La Mactan in Cebu. Employees typically work in an international environment where service standards, teamwork, guest privacy, and operational reliability are highly valued. Technology teams play an important role in maintaining secure systems, reliable communications, property-management platforms, guest connectivity, and digital services. The company generally offers structured career development, employee benefits, and opportunities to work across different hospitality functions and locations.
The Philippines offers IT opportunities in Manila, Cebu, Clark, and major resort destinations, with demand in hospitality, business services, banking, telecommunications, and technology. Manila provides the widest career market and urban conveniences, while Cebu combines strong employment options with a more relaxed coastal lifestyle. Resort locations such as Boracay, Palawan, and Mactan offer a slower pace, beaches, and tourism-focused work, although salaries and services may vary. Filipino culture is welcoming, family-oriented, social, and respectful, and English is widely used professionally. Living costs depend heavily on location; housing and transport are generally more affordable outside central Manila. Filipino citizens need no visa to work locally. Foreign employees normally require an Alien Employment Permit and a 9(g) pre-arranged employment visa, sponsored by the employer. Candidates should confirm requirements, housing, healthcare, taxes, and relocation support before accepting an offer.
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