The Training Supervisor supports the planning, coordination, and delivery of employee training programs at Shangri-La. Typical requirements include a degree or diploma in hospitality, business, human resources, or a related field; previous hotel or training experience; strong communication and presentation skills; and good organizational ability. The successful candidate is expected to identify learning needs, maintain training records, coordinate orientations and development activities, support compliance training, and evaluate program effectiveness. A professional appearance, service-focused attitude, confidence working with employees at different levels, and familiarity with hospitality standards are important. Experience with learning management systems and knowledge of Philippine labor and safety requirements may be advantageous.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognized for its hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group operates under a service philosophy centered on genuine hospitality, personalized guest care, and strong local connections. Its Philippine properties include well-known city hotels and island resorts, offering accommodation, restaurants, wellness facilities, meetings, and recreational experiences. Shangri-La is also known for structured employee development, international service standards, and career opportunities across hotel operations. Depending on the property, employees may work in a fast-paced urban environment or a resort setting. Benefits commonly associated with hotel employment can include meals, uniforms, service charge, medical support, training, and staff discounts, although specific benefits vary by location and contract.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other tourism centers, with demand for training, guest services, food and beverage, housekeeping, and resort operations staff. The country has a warm, sociable culture, strong English use, and a welcoming approach to visitors. Lifestyle varies from busy city living to relaxed island communities; costs are generally lower outside Manila, though popular resort areas can be expensive. Foreign applicants normally need an employer-sponsored work permit and appropriate visa, while Filipino applicants should confirm government employment and documentation requirements. Relocation planning should include accommodation, transportation, healthcare, internet access, taxes, and the seasonal impact of typhoons. Island destinations offer beaches, diving, and outdoor activities, but commuting and supplies may be less convenient. Candidates should verify the property location, staff housing, work schedule, benefits, and visa support before accepting an offer.
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