The Service Manager – F&B is expected to oversee daily restaurant, bar, banquet, and room-service operations, ensuring high service standards, guest satisfaction, food safety, and effective team performance. Candidates should have relevant hospitality experience, preferably in a supervisory or management role within a luxury hotel or resort. Strong communication, leadership, problem-solving, and organizational skills are required, along with knowledge of food and beverage procedures, hygiene standards, cost control, and staff training. The successful candidate should be guest-focused, commercially aware, able to manage busy operations, and flexible to work shifts, weekends, and public holidays.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, high service standards, elegant accommodation, and a strong focus on personalized guest experiences. Its properties commonly include restaurants, bars, meeting facilities, wellness services, and leisure amenities. In Malaysia, Shangri-La operates several established hotels and resorts and provides career opportunities across food and beverage, rooms, culinary, engineering, finance, and management functions. Employees typically work in multicultural environments with structured operating standards, guest-service training, and opportunities for internal development and international mobility.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Langkawi, Penang, and islands off Sabah and Terengganu provide a relaxed lifestyle, beaches, water activities, and strong tourism employment, while cities offer broader career options, shopping, healthcare, and transport. Malaysian culture is diverse, combining Malay, Chinese, Indian, and indigenous traditions, with English commonly used in hotels. Costs are generally moderate, though island accommodation can be seasonal and more expensive. Foreign employees normally need an employer-sponsored Employment Pass, and the hiring company must manage approval and immigration procedures before work begins. Candidates should confirm salary, accommodation, meals, transport, insurance, contract terms, and relocation support. Local weather is tropical year-round, with monsoon conditions varying by coast.
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