Front Office Associate (Hotel)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Associate welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, and coordinates with housekeeping and other departments. Candidates typically need good spoken and written English, customer-service experience, professional presentation, basic computer skills, and the flexibility to work rotating shifts, weekends, and public holidays. Knowledge of additional languages is advantageous. Shangri-La expects a warm, attentive, and culturally sensitive approach, strong communication, accurate administrative work, and the ability to remain calm while resolving guest concerns. Hospitality qualifications or previous hotel experience are helpful, although motivated candidates with suitable service experience may also be considered.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and headquartered in Hong Kong. It operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The brand is known for gracious Asian hospitality, high service standards, and distinctive properties serving business and leisure travellers. Shangri-La Hotel Singapore is located near Orchard Road and offers accommodation, dining, events, and wellness facilities. Employees generally work in a multicultural environment with opportunities to develop careers across front office, food and beverage, housekeeping, sales, and hotel operations. The company places strong emphasis on guest satisfaction, service consistency, teamwork, professional conduct, and employee training.