Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations and serves as the senior manager on duty, ensuring smooth guest experiences across front office and operational departments. Requirements typically include a diploma or degree in hospitality, previous hotel supervisory or management experience, strong knowledge of guest-service standards, and excellent communication skills. The successful candidate is expected to handle guest concerns professionally, coordinate departments, monitor service quality, support arrivals and departures, respond to emergencies, and make sound decisions during busy periods. Flexibility is essential, as the role usually involves rotating shifts, weekends, and public holidays. Candidates should be well organised, calm under pressure, confident leading teams, and committed to Shangri-La’s service standards.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised internationally for warm Asian hospitality, elegant accommodation, and personalised guest service. The group operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other key destinations. Shangri-La Singapore is located near Orchard Road and provides accommodation, dining, wellness, events, and business facilities for leisure and corporate guests. The company places strong emphasis on service excellence, colleague development, cultural awareness, and creating memorable experiences. Employees commonly work in a multicultural environment with structured hotel operations and opportunities to move between departments or properties. Benefits and working conditions vary by position, experience, and employment status, so candidates should confirm details directly with the recruitment team.