Guest Relations Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer welcomes guests, manages arrivals and departures, responds to requests, handles feedback, and helps ensure a personalised stay. Candidates should have hospitality or customer-service experience, strong communication skills, a professional appearance, and confidence using hotel systems. Fluency in English is essential; additional languages are advantageous. The role requires patience, problem-solving ability, attention to detail, and a genuine interest in guest care. Flexibility to work rotating shifts, weekends, and public holidays is expected. Previous experience in a luxury hotel or international property would be beneficial.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired service, elegant properties, and strong emphasis on genuine care. The group operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La Hotel Singapore is a long-established luxury property set in extensive landscaped grounds near Orchard Road. It offers guest rooms, suites, restaurants, conference facilities, wellness services, and leisure amenities. Employees typically work in a multicultural environment with structured service standards and opportunities to develop within the wider group. The company values hospitality, respect, teamwork, integrity, and thoughtful guest experiences. Roles may include shift work and close coordination with front office, housekeeping, food and beverage, and concierge teams.