Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) handles guest calls, requests, messages and internal communications, ensuring prompt and courteous service at all times. Requirements typically include hospitality or customer-service experience, clear spoken English, strong telephone etiquette and basic computer skills. Additional languages are advantageous in Singapore’s international hotel market. The successful candidate should remain calm under pressure, communicate accurately, maintain guest confidentiality and coordinate effectively with departments such as Front Office, Housekeeping and Engineering. Flexibility to work shifts, weekends and public holidays is expected. A polished manner, positive attitude and genuine interest in guest satisfaction are important for success at Shangri-La.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Singapore and recognised for its Asian-inspired service and warm guest experience. The company operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Shangri-La Singapore is an established luxury hotel known for its extensive gardens, restaurants, guest facilities and personalised service. Employees generally work in a multicultural environment with opportunities to develop careers across hotel operations and the wider Shangri-La group. The company places strong emphasis on hospitality standards, teamwork, professional conduct and creating memorable stays for guests. Benefits and employment conditions vary by position and may include staff meals, uniforms, training, service incentives and discounted stays, subject to company policy.

Destination Guide

Singapore is a compact, highly connected city-island with strong opportunities in hospitality, tourism, food and beverage, aviation, finance, technology and healthcare. Its culture blends Chinese, Malay, Indian and Western influences, reflected in its languages, festivals and excellent hawker food. Lifestyle is safe, efficient and convenient, with reliable public transport, modern shopping areas, parks and diverse neighbourhoods, although rent and daily expenses can be high. Foreign applicants normally need an employer-sponsored work pass; eligibility depends on salary, qualifications, experience and current government rules. Employers usually guide successful candidates through the application process. Relocating workers should budget for accommodation, transport, healthcare and deposits, and confirm whether housing or meals are included in the employment package. Singapore’s tropical climate is hot and humid year-round, with frequent rain.