The Horizon Club / Executive Lounge Manager oversees daily lounge operations, guest services, VIP arrivals, personalised assistance, food and beverage presentation, service standards, and team performance. Candidates typically need a hospitality or hotel management background, several years of experience in front office, guest relations, or executive lounge operations, and strong English communication skills. Experience with luxury or international hotels, Opera or similar property-management systems, staff scheduling, complaint handling, and basic budgeting is highly desirable. The role requires polished presentation, cultural awareness, leadership, attention to detail, and a genuine commitment to exceeding guest expectations while maintaining Shangri-La service standards.
Shangri-La is a luxury hospitality group founded in Singapore and recognised for its Asian-inspired service, premium hotels, resorts, and city properties worldwide. The group operates across Asia, the Middle East, Europe, North America, and other international markets under the Shangri-La, Kerry, JEN, and Traders brands. Its properties focus on warm hospitality, personalised guest experiences, high-quality dining, wellness, meetings, and event services. In Indonesia, Shangri-La has been associated with luxury hotel operations serving business travellers, diplomats, leisure guests, and major events. Employees generally work in multicultural teams and are expected to demonstrate professionalism, gracious service, operational discipline, and respect for local culture. Benefits and salary vary by property, experience, service charge, and employment contract.
Indonesia offers hospitality opportunities across Java, Bali, Lombok, Sumatra, and other resort destinations. Jakarta, on Java, has strong demand for luxury hotel, corporate, events, and executive-lounge professionals, while Bali and Lombok offer more resort-focused careers and a relaxed international lifestyle. Indonesian culture values courtesy, community, religious diversity, and respectful communication; learning basic Bahasa Indonesia is helpful. Living costs vary considerably, with Jakarta and popular Bali areas generally more expensive than many other regions. Foreign nationals normally require an employer-sponsored work visa and work permit, and they should not begin employment on a tourist visa. Employers often assist with immigration, accommodation, medical cover, transport, or meals, but this must be confirmed in writing. Research local housing, tax obligations, healthcare, traffic, climate, and contract terms before relocating.
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