Horizon Club / Executive Lounge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Horizon Club / Executive Lounge Manager oversees daily lounge operations, guest services, VIP arrivals, personalised assistance, food and beverage presentation, service standards, and team performance. Candidates typically need a hospitality or hotel management background, several years of experience in front office, guest relations, or executive lounge operations, and strong English communication skills. Experience with luxury or international hotels, Opera or similar property-management systems, staff scheduling, complaint handling, and basic budgeting is highly desirable. The role requires polished presentation, cultural awareness, leadership, attention to detail, and a genuine commitment to exceeding guest expectations while maintaining Shangri-La service standards.

About the employer

Shangri-La is a luxury hospitality group founded in Singapore and recognised for its Asian-inspired service, premium hotels, resorts, and city properties worldwide. The group operates across Asia, the Middle East, Europe, North America, and other international markets under the Shangri-La, Kerry, JEN, and Traders brands. Its properties focus on warm hospitality, personalised guest experiences, high-quality dining, wellness, meetings, and event services. In Indonesia, Shangri-La has been associated with luxury hotel operations serving business travellers, diplomats, leisure guests, and major events. Employees generally work in multicultural teams and are expected to demonstrate professionalism, gracious service, operational discipline, and respect for local culture. Benefits and salary vary by property, experience, service charge, and employment contract.