The Assistant Outlet Manager supports the daily operation of a restaurant or food and beverage outlet, ensuring excellent guest service, smooth staffing, accurate cash handling, hygiene compliance and achievement of revenue targets. Applicants should generally have a diploma or degree in hospitality, food and beverage experience, and supervisory experience in a hotel or quality restaurant. Strong communication, leadership, problem-solving and customer-service skills are expected. The candidate should be comfortable working shifts, weekends and public holidays, training team members, handling guest concerns and maintaining Shangri-La service standards. Knowledge of food safety, point-of-sale systems and basic cost control is advantageous.
Shangri-La is an international luxury hospitality group founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe and other destinations. The group is recognised for personalised Asian hospitality, high service standards and properties ranging from urban hotels to beachfront resorts. Shangri-La hotels typically offer accommodation, restaurants, bars, meeting facilities, wellness services and leisure activities. In Malaysia, the company has operated well-known properties in locations including Kuala Lumpur, Penang and Kota Kinabalu. Employees commonly work in multicultural teams and receive exposure to international hotel procedures, guest-relations standards and structured operational training. Benefits and career development opportunities vary by property, position and employment contract.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail and supporting service industries, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other coastal destinations. Its culture blends Malay, Chinese, Indian and indigenous traditions, with festivals, varied cuisine and generally welcoming communities. Lifestyle ranges from busy city living to relaxed island and beach environments; costs are usually lower than in many major international hospitality markets, although Kuala Lumpur and resort areas can be more expensive. English is widely used in tourism, while Malay is the national language. Foreign employees normally need an employer-sponsored Employment Pass or another appropriate work authorisation before starting work. The employer usually handles much of the application process, subject to immigration approval. Candidates should confirm salary, accommodation, transport, medical cover and visa support before relocating.
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