Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, telephone operations and related activities. Requirements typically include a diploma or degree in hospitality, several years of front-office experience, and previous supervisory experience in an upscale hotel. The candidate should have strong knowledge of hotel systems, excellent English communication skills, and confidence handling guest concerns and operational decisions. The role expects a polished, service-focused professional who can coach colleagues, maintain brand standards, coordinate with other departments, manage busy shifts and deliver efficient, personalised service. Flexibility to work weekends, public holidays and rotating shifts is essential. Additional languages and experience with luxury hospitality systems are advantageous.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for warm Asian hospitality, thoughtful service and high-quality accommodation, dining, wellness and event facilities. Shangri-La Singapore is an established five-star city resort set near Orchard Road, combining extensive gardens with luxury rooms, restaurants, meeting spaces, recreational facilities and family-oriented amenities. The group places strong emphasis on personalised guest experiences, operational excellence, employee development and service culture. Working for Shangri-La generally involves collaboration across departments and attention to detail in a multicultural environment. Benefits, incentives and staff accommodation or meals may vary according to the position and employment package, so candidates should confirm the specific terms directly with the hotel.