Director of Sales & Marketing

Job Description

The Director of Sales & Marketing leads the hotel's commercial strategy, covering business development, sales, marketing, public relations and revenue growth. Candidates typically need substantial luxury-hospitality experience, strong knowledge of Malaysian and international markets, proven leadership ability, and an established network of corporate, leisure, group and MICE clients. Excellent communication, negotiation, budgeting and digital-marketing skills are expected, together with familiarity with hotel systems and performance reporting. The successful candidate should be commercially driven, creative, well connected and capable of building productive relationships with travel partners, businesses and media. The role also requires close cooperation with rooms, food and beverage, revenue management and senior leadership teams to achieve occupancy, ADR, revenue and guest-satisfaction targets.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for warm Asian hospitality, refined service, distinctive guest experiences and strong destination-based resorts. Shangri-La properties typically serve luxury leisure travellers, corporate guests, families, wedding parties and meetings and events clients. In Malaysia, the company has operated well-known hotels and resorts in destinations including Kuala Lumpur, Penang and Kota Kinabalu. Employees generally work in a multicultural environment with structured service standards, training opportunities and international career mobility. A Director of Sales & Marketing would support the property's commercial performance while protecting the Shangri-La brand, strengthening market relationships and promoting the hotel to domestic and overseas customers.

Destination Guide

Malaysia offers varied opportunities in luxury hotels, resorts, restaurants, tourism, aviation, retail and corporate services. Popular island destinations include Langkawi, Penang, Tioman, Redang, Perhentian and parts of Sabah, while Kuala Lumpur remains the main commercial hub. Local culture blends Malay, Chinese, Indian and indigenous traditions, with Islam influential in daily life and festivals. Island living is generally relaxed, outdoors-oriented and community-based, but imported goods, healthcare access and transport may be more limited than in major cities. Salaries and benefits should be checked carefully, especially service charge, accommodation, meals, insurance and flights. Foreign nationals normally need an employer-sponsored Employment Pass; the employer handles much of the application, and approval depends on position, qualifications and immigration rules. Before relocating, confirm the exact work location, housing, tax treatment, dependants' arrangements, medical coverage and transport options. Malaysia is warm and humid year-round, with monsoon conditions varying by coast.