The Assistant/Manager Revenue role is responsible for maximizing hotel revenue through forecasting, pricing, inventory control, market analysis and distribution management. Requirements typically include a diploma or degree in hospitality, business or a related field, together with experience in hotel revenue management, reservations or front office operations. Familiarity with revenue-management systems, online travel agencies, budgeting and Microsoft Excel is expected. The successful candidate should have strong analytical, communication and decision-making skills, understand local and international markets, and be comfortable working with sales, marketing and operations teams. Flexibility, commercial awareness and the ability to perform under pressure are important, along with professional English; additional languages may be advantageous.
Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders properties. The group is known for Asian-inspired hospitality, high service standards and a strong focus on guest experience. In Malaysia, Shangri-La properties operate in destinations such as Kuala Lumpur, Penang and Kota Kinabalu, serving business travellers, leisure guests, groups and events. Employees generally work in a multicultural environment with structured hotel operations, training opportunities and career pathways across departments. Exact benefits, salary and responsibilities depend on the specific property, experience level and employment terms.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Revenue professionals can find work in hotels, resorts, serviced apartments and travel companies, with stronger demand in major cities and tourist islands. Malaysian culture is multicultural, combining Malay, Chinese, Indian and indigenous influences, with diverse food, festivals and languages. Lifestyle costs are moderate, although central Kuala Lumpur and popular resort areas can be more expensive. Langkawi and Penang offer relaxed island living, while Kota Kinabalu provides access to beaches and nature. Foreign applicants normally need an employer-sponsored work permit, and the company must meet immigration requirements before employment begins. Candidates should confirm visa sponsorship, accommodation, transport, insurance and relocation support directly with Shangri-La.
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